Claims Operations Team Leader (Hybrid)
Place of work
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Mlynské nivy 12, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Wage (gross)
From 2 300 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
From 2 300 EUR/monthOur final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group.
Information about the position
Job description, responsibilities and duties
Do you perceive the insurance world to be thrilling? Do you think of pursuing your career in a well-known insurance company? Do you want to grasp a lasting work opportunity that enables continuous professional development? Moreover, would you like to steer the team on an incredible journey? If so, we have a job, which is tailor-made for you!
About the Role
You would be leading a team of Claims Examiners and Claims Analysts. This includes actively managing the daily workload to ensure high quality and timeliness. Furthermore, you will play incremental role in people´s development and strive to achieve a high level of engagement within the team. You will be accountable for driving process improvements to increase efficiencies and productivity as well as contributing to strategic initiatives of the company.
Your essential responsibilities will be:
• Leading and motivating the team to ensure high quality and fulfillment of tasks within given deadline while maintaining high engagement within the team.
• Nurturing the team members 'potential through meaningful development plans, regular check-ins and feedback.
• Communicating professionally with stakeholders including Claims Leaders, local Operational Managers, and others.
• Considering the strategic needs, identifying transition opportunities, and supporting the transition process.
Please note this position is being filled as cover during maternity leave (for 1 year) with potential prolongment.
About the Team
We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims, both primary and excess. Additionally, we adjudicate low value claims for Marine, Aviation, Casualty and Property lines of business. We seek to understand and meet our customers' needs, and we strive to provide tailored claims services. At the same time, our mission is to make our employees happy by crafting a positive work environment. We genuinely value your work-life-balance by providing an excellent deal of flexibility in terms of working hours. Would you like to fuel your potential by becoming a part of our excellent team?
About the Role
You would be leading a team of Claims Examiners and Claims Analysts. This includes actively managing the daily workload to ensure high quality and timeliness. Furthermore, you will play incremental role in people´s development and strive to achieve a high level of engagement within the team. You will be accountable for driving process improvements to increase efficiencies and productivity as well as contributing to strategic initiatives of the company.
Your essential responsibilities will be:
• Leading and motivating the team to ensure high quality and fulfillment of tasks within given deadline while maintaining high engagement within the team.
• Nurturing the team members 'potential through meaningful development plans, regular check-ins and feedback.
• Communicating professionally with stakeholders including Claims Leaders, local Operational Managers, and others.
• Considering the strategic needs, identifying transition opportunities, and supporting the transition process.
Please note this position is being filled as cover during maternity leave (for 1 year) with potential prolongment.
About the Team
We are an international and growing team of insurance professionals supporting the claims handlers based in EMEA region in handling direct claims, both primary and excess. Additionally, we adjudicate low value claims for Marine, Aviation, Casualty and Property lines of business. We seek to understand and meet our customers' needs, and we strive to provide tailored claims services. At the same time, our mission is to make our employees happy by crafting a positive work environment. We genuinely value your work-life-balance by providing an excellent deal of flexibility in terms of working hours. Would you like to fuel your potential by becoming a part of our excellent team?
Employee perks, benefits
• Attractive performance-based bonus
• Own The Way You Work in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Life insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
• Own The Way You Work in hybrid setup, allowing you to work also from home
• Modern office spaces in attractive location
• 5 additional days of holiday
• Lunch allowance fully paid by Swiss Re
• Referral bonus
• Pension & risk insurance contribution
• Life insurance contribution
• Sick days and sick leave support
• Public transport benefit
• Multisport card
Information about the selection process
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
You’re a strategic and creative thinker when facing challenges and new opportunities. Your strong interpersonal skills and leadership capabilities make it easy for you to engage and motivate a team. Decisions don’t scare you. Flexibility and curiosity play a role in your ability to learn new skills quickly, adaptability is second nature to you.
Essentials:
• Minimum of 5 years of professional experience working in (re)insurance, preferably in Claims, Claims Ops or Underwriting.
• At least 2 years of experience leading a team.
• Outstanding customer focus and interpersonal skills allowing you to actively contribute to the team spirit as well as effectively connect with people in multinational environments.
Nice to Haves:
• Ambitious and energetic, seeking out new solutions and ways of working.
• Adaptable thrive in a fast-paced work environment.
• Adeptly prioritize competing tasks and manage timelines.
Are you ready to take on a new challenge? Apply and show us your potential!
Essentials:
• Minimum of 5 years of professional experience working in (re)insurance, preferably in Claims, Claims Ops or Underwriting.
• At least 2 years of experience leading a team.
• Outstanding customer focus and interpersonal skills allowing you to actively contribute to the team spirit as well as effectively connect with people in multinational environments.
Nice to Haves:
• Ambitious and energetic, seeking out new solutions and ways of working.
• Adaptable thrive in a fast-paced work environment.
• Adeptly prioritize competing tasks and manage timelines.
Are you ready to take on a new challenge? Apply and show us your potential!
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lenka Schutova
